Terms & Conditions

Using This Website

By using this website you are accepting all the terms of this disclaimer notice. Permanence may change these terms of use from time to time. This website and its contents are owned and operated by Permanence.

Accuracy of information

While Permanence has attempted to make the information on this website as accurate as possible, information on it is for personal use only and is provided in good faith without any express or implied warranty. Permanence does not accept responsibility for any loss or damage occasioned by use of information contained on the website nor from any access to the website and no guarantee is given that the information provided in this website is correct, complete, and up-to-date. Permanence is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the website. While every effort is made to ensure that the content of this website is accurate, Permanence makes no representations or warranties in relation to the accuracy or completeness of the information found on it.

Copyright and intellectual property

The material on this website is protected by copyright under the laws of Australia and international laws. Material on this website is copyright to Permanence unless credited otherwise. All intellectual property rights in relation to this website are reserved and owned by Permanence.

You must not, without Permanence’s prior written consent, use any of the website materials for commercial purposes.

Except for the purpose of viewing, printing, accessing or interacting with the website for your own personal use you must not reproduce, modify, communicate to the public, adapt, transfer, distribute or store any of the contents of the website, or incorporate any part of the website without Permanence’s prior written consent.


All trademarks, logos, product and company names referred to or mentioned in this website are the property of the respective owners. Each of Permanence’s trademarks logos, product and company names is protected in Australia and may be the subject of rights in other countries. The use or misuse of these trademarks, logos, product and company names, except as expressly authorised by Permanence, is prohibited.

Links to Third Party Sites

Permanence has provided hypertext links to a number of other websites. Permanence is not responsible for the accuracy or content of information contained in these websites.

Links from this website to third party websites do not constitute endorsement by Permanence of the parties or their products and services or endorsement of the views expressed within them.

Permanence excludes all liability for any loss, damage, claim, expense, cost (including legal costs) or liability whatsoever arising from or referable to the condition or content of third party websites that may be linked to or accessed from this website.

By using this website, you acknowledge that third party materials appearing on this website are not necessarily controlled or monitored by Permanence and that the views expressed in them are not necessarily those of Permanence.

Warranties and Liability

Permanence takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond its control. While Permanence makes every effort to ensure the availability and integrity of its IT resources, it cannot guarantee that they will always be available or free of any defects, including viruses: access and use is at your risk.

In no event will Permanence be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.

To the maximum extent permitted by law, Permanence excludes all warranties by that otherwise would be implied in any transactions for the supply by Permanence of products or services offered on this website (including warranties of satisfactory quality, merchantability and fitness for purpose).

No advice given

The information contained in this website is for general information purposes only. If you require specific individual advice consult an appropriate expert directly. Nothing on this website should be taken to constitute professional advice or a formal recommendation and Permanence excludes all representations and warranties relating to the content and use of this site.

Applicable law

This website is to be accepted in conformity with, and is governed by, the laws of New South Wales, Australia. By using this website you irrevocably and unconditionally submit to the jurisdiction of the courts of New South Wales in relation to any dispute relating to the website.

Booking and Cancellation Policy


Your appointments and well-being are very important to us. We operate with an appointment booking and reminder system to ensure we roster our staff to be available to provide you with a service at the time of your scheduled appointment.

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. Consequently, if a client doesn’t attend at an appointed time or cancels at very short notice, the Clinic is unable to book in other paying clients and incurs a financial loss. Such losses could accumulate and either place the business under financial pressure or would require higher fees being charged to all clients to cover such eventuation’s. Rather than charge more to our clients who attend on time, we have this cancellation policy.

We do, however, understand that sometimes unexpected delays can occur. We will always endeavour to reschedule upcoming appointments. If you need to cancel your appointment, we respectfully ask that you provide us with at least 48 hours’ notice as this will ensure you avoid incurring a cancellation fee.

Our Policy

1. Late Cancellation

Any appointment cancellation or reschedule made less than 48 hours but more than 24 hours before the scheduled appointment will result in a cancellation fee of $50 per each hour of a scheduled appointment. For instance, if your booking is for 1.5 hours, this would result in a $75 late cancellation fee.

Any appointment cancellation or reschedule sought within 24 hours of the scheduled appointment will result in a cancellation fee equal to 50% of the cost that would have been incurred for the scheduled appointment. For instance, if your session would have cost $160, then the cancellation fee will be $80.

2. Late Arrival for Appointment

It is the responsibility of our clients to attend at their scheduled appointment time, as it is our responsibility to have our Electrologist ready to treat you at that time. We recommend that our clients arrive at our Clinic 5 minutes before a scheduled appointment to ensure their treatment booking can be fully delivered.

The fee for service delivery commences from the scheduled appointment start-time. In circumstances where clients do not arrive until sometime after the start-time they will be charged the full fee for their appointed time but will only be able to receive treatment for the remaining time available. At our discretion, and where we have an available Electrologist who does not have an immediate follow-on client, we may be able to provide some follow-on catch-up treatment time, at no extra charge.

Please note: In the case of child clients (under 18 years of age) both the child and their parent/guardian must be present at the beginning of the scheduled appointment for it to go ahead on time. For child safety reasons we do not permit children to be in treatment without their parent or guardian always present.

3. Client fails to attend appointment – No-Show

In circumstances where clients have not cancelled their scheduled appointment and simply fail to attend their appointment at all during the allocated booking time, they will incur a fee obligation equal to 100% of the fee they would have been charged for their scheduled treatment.

Should this occur on two occasions, clients will be required to pre-pay any subsequent electrolysis treatment appointments they seek to book.

4. Payment of late cancellation, no-show, or late arrival fees

By making an appointment to receive a Permanence Electrolysis treatment you are agreeing to our terms and conditions outlined herein. In circumstances where a deposit has been paid (we generally require a 50% deposit a time of booking for treatment sessions scheduled for one hour or longer) this can be used towards the payment of an incurred cancellation or no-show fee. Otherwise, late arrivals will be required to pay for the full booking time at the completion of their treatment session.

Where a client has prepaid for a treatment package, their treatment package fee will be unchanged but this will mean they have forfeited treatment time equivalent to the cost amount of their late cancellation or no-show fee. In such cases, additional paid treatment time may be necessary to fully complete the treatment they had planned to receive.

5. Covid-19 requirements.

As stated elsewhere on our website clients must comply with any Covid-19 isolation rules required by the NSW government. Firstly, please contact our Clinic receptionist to inform them of any such advice you have received without delay.

If you are required to self-isolate for any prescribed period, you must comply with that rule and not attend for appointment until that period has been completed.

If the advice was to monitor for symptoms, then you can still attend your appointment unless you develop symptoms in the meantime in which case you will need to get tested and await a negative result before attending our Clinic.

If you are at all unsure, please contact and discuss your situation before coming in for treatment and do so without delay.

The client appointment cancellation policy (outlined above) will still apply, although Permanence Management reserves the right to waive part or all of a late cancellation fee where it can be demonstrated that compliance with Covid requirements was the cause.

6. Refunds Policy

We don’t refund for change of mind; however, we may use our discretion if we believe the treatments purchased by you, cannot be provided to you.

Any refund requests for treatments already purchased by you (such as treatment package sessions) but not yet received by you must be made in writing and forwarded to us for our consideration.

Permanence management will consider all such written requests in a timely way and advice you whether a refund is approved or not.

7. Appointment’s reminder system

Each client’s Permanence appointment booking/s is confirmed by us at the time of scheduling appointments. It is the responsibility of clients to attend their scheduled Permanence appointments at the scheduled date and time.

As a courtesy to assist our clients Permanence uses an automated third-party appointment reminder service. However, you must not rely on these courtesy reminders as we cannot guarantee delivery of notifications to customer mobile phone or emails.

Please note that any failure to receive a courtesy reminder message is not a valid reason for late cancellation or failure to attend any scheduled appointment on time.

Referral Program

How to earn credits

For each person you refer that completes their 1st treatment with Permanence, and nominates you as their referrer, you will receive a credit of $30.

Credits can be used against your next treatment at Permanence. This voucher is transferrable.

Referred Friends

  • Each one of your referees will receive an obligation free consultation to assess the most appropriate treatment in line with their time frame and goals.
  • On commencement of their treatment they will receive 10% off their first treatment or the opportunity to purchase a special introductory pack.

Packages Terms and Conditions

  • All Permanence City Packages are prepaid and appointments are pre-booked prior to commencement
  • Packages may be purchased online or in person
  • Permanence City Packages can only be redeemed at Permanence City
  • All Permanence City Packages are non-refundable in whole or in part and have a final expiry date varying from 2 to 12 months from date of purchase. If your package has not been completed within the time frame, then the remaining balance will be available to you as a credit
  • Your credit will remain valid for 36 months from the date of your purchase, subject to the following;
  • Should the package not be completed within the Permanence timeframe allotted, then the package will revert to an available credit only
  • Should the package be transferred at your request to another nominated Permanence City client, your credit balance only will be transferred to the nominated person

We always do our best to ensure the conditions related to each package are as clear as possible. That being said, we rely on you, the client, to choose carefully and ensure that the package you select suits your needs, requirements, timing and redemption ability. If you decide over time that your package is no longer useful for you, we suggest you pass it on to a friend or family member. Refer to our cancellation policy for further information.


  • Package – a Permanence City Package is the purchase of a group of treatments for a discounted dollar amount to a single person.
  • Credit – credit refers to the balance of an unused package. Should you not complete your package, (in the timeframe allotted by Permanence or you wish to transfer the balance to another person, it will be called credit. Credit is the original amount paid, less your treatments completed, at Permanence City current pricing. The balance will be called Credit. Discounts do not apply.

Facebook Promotion Terms and Conditions

  • New clients only
  • Non-transferable between clinics
  • Not valid with any other offer
  • Valid for treatment from 1 hour and longer
  • Over 18
  • Not suitable for those with a pacemaker, cochlear implant
  • Book early to secure your desired date and time
  • 48 hours’ notice is required to change/cancel a booking you have made. Refer to our cancellation policy for further information
  • For optimal results, more treatment sessions will be required; number of recommended treatments required will be assessed during your consultation.

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