Read more about our privacy standards
Permanence is committed to protecting your privacy. Protecting your privacy is important to us, and we hope that the following will help you understand how we collect, use and safeguard your personal information.
Permanence confirms that it will comply with the National Privacy Principles which form part of the Privacy Act 1988 (Privacy Act).
The National Privacy Principles can be obtained through the website of the Office of the Federal Privacy Commissioner.
Collection of personal information
When providing services to you, the personal details Permanence collects from you may include information such as an email address, phone numbers, details of any relevant medical conditions and your name. Permanence will only use the personal information collected from you for the purpose you have provided it, for the purpose disclosed at the time of collection or otherwise as set out in this Policy.
Permanence will not use your personal information for any other purpose without first obtaining your consent unless:
- Authorised or required to do so by law
- We reasonably believe on health or public safety grounds that the information should be used for another purpose or
- It is otherwise permitted under the National Privacy Principles.
Collection of information by accessing this website
No personal information is collected when accessing this website except for the information you might provide by sending an email through the website.
Permanence may contact you by email or by any other address which you provide in order to:
- Provide you with updated information about our website
- Provide you with information about our products and services which you may find of use, or
- Provide you with direct marketing material and information upon registering your details with Permanence.
Changing and deleting your information
You can contact Permanence at any time if you would like access to your personal information that Permanence holds, any details of any personal information Permanence holds about you or if you would like it corrected. You do not have to give any reasons for seeking access.
You can access your personal information by contacting Permanence at info@Permanence.com.au Where Permanence holds information to which you are entitled to access, it will endeavour to provide choices as to how access may be given.
Permanence is committed to ensuring that personal information collected by Permanence remains accurate, complete and up-to-date. If at any time you wish to change personal information that is inaccurate or out-of-date, please contact Permanence at info@Permanence.com.au and your record will be changed.
If you wish to have your personal information deleted, please contact info@Permanence.com.au and Permanence will take all reasonable steps to delete it unless it is required to be kept it for legal reasons.
If you are receiving promotional information about Permanence and do not wish to receive this information any longer, you may remove your name from any list either by visiting the website and following the instructions on how to withdraw your information from that website (where that facility is available), or contacting info@Permanence.com.au and asking to be removed from the mailing list. Please allow 7 days for this request to be processed.
Storage and security of your personal information
Personal information is contained both in hard copy and electronic format within the offices of Permanence. Permanence will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up-to-date. Your information is stored electronically is maintained in a secure environment. The information is only accessible to employees of Permanence. Permanence requires its employees who require access to perform their duties to respect the confidentiality of any personal information held by Permanence.
Permanence will destroy records relating to personal information when such information is no longer necessary to be kept within Permanence’s records.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure, so an absolute assurance that the information you provide to Permanence will be secure at all times cannot be given. Permanence will not be held responsible for events arising from unauthorised access to your personal information.
Password and log-in security
For the purposes of enjoying enhanced services you may be supplied with a user name and password. You are responsible for the security of your password and log-in information. You agree to take responsibility to ensure the confidentiality of this information. Please notify Permanence immediately if there is any unauthorised use of your account by any other internet user or any other breach of security.
Permanence and links to other websites
What to do if you have a problem or question
If you have any further enquiries please contact Permanence by phone, email or in person at the addresses provided on this website.